Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Friday, March 28, 2014

Caught In The Act

These employees have recently been recognized for going above and beyond expectations in Customer Service, Teamwork, Innovation, Safety, or Excellence

Doug Brown, Mike McCloskey, Paul Petersen, Houston Rowe, Josh Singleton, Shireen Ghorbani, Missy Tyrrell, Liz Blackner, Craig Davis, Danyal Edgerly, Jon Dean

Wednesday, February 19, 2014

Caught In The Act

These employees have recently been recognized for going above and beyond expectations in Customer Service, Teamwork, Innovation, Safety, or Excellence

Keith Perry, Missy Tyrrell, Glen Nelson, Sam Robertson, Luke Williams, Todd Langston, Bill Billingsley, Colby Kalian, Zach Henderson, PJ, Bob Wilson, Rob Robinson, Ryan Hillam, Louis Frese, John Cross,

Wednesday, January 29, 2014

Caught In The Act

These employees have recently been recognized for going above and beyond expectations in Customer Service, Teamwork, Innovation, Safety, or Excellence:

Alex Varley, Glen Nelson, Larry Urbaniak, Luke Williams, Tony Polidori, Leroy Winn, Heather Henderson

Monday, December 30, 2013

Caught In The Act

These employees have recently been recognized for going above and beyond expectations in Customer Service, Teamwork, Innovation, Safety, or Excellence

Connan Smith, Steve Hughes, Richard Smart, Alexander Adams, George Greenwood, Kim Collard, John Cross, Reed Behling, Sarah Jo Gordon, Kevin Williams, Brady Ryan

Wednesday, November 20, 2013

Caught in the Act

These employees have recently been recognized for going above and beyond expectations in Customer Service, Teamwork, Innovation, Safety, or Excellence

Bob Norwood, Dennis Denham, Nate Miles, Matt McCoy, Josh Singleton, Kevin Toeniskoetter, Bob Wilson, Josh Peay, Lonnie Medina, Sara McBride, Jayna Gelsinger, David Mead, Missy Tyrrell, Shireen Ghorbani, LeRoy Winn, Michael Whittaker, David Quinlivan, Liz Blackner, Tim Snideman, Ranaq Srivastav

Wednesday, October 23, 2013

Caught In The Act

These employees have recently been recognized for going above and beyond expectations in Customer Service, Teamwork, Innovation, Safety, or Excellence

Angie Meeks, Rick Johansen, Troy Danvers, Aislynn Schultz, Ryan Hillam, Craig Erickson, Bob Stilson, Marin Hebdon

Monday, September 23, 2013

Caught In The Act

These employees have recently been recognized for going above and beyond expectations in Customer Service, Teamwork, Innovation, Safety, or Excellence.

Craig Erickson, Bill Triplett,  Larry Urbaniak, Angie Meeks; Harry Corsi , Dennis Denham, Troy Young

Wednesday, August 28, 2013

Caught in the Act

These employees have recently been recognized for going above and beyond expectations in the following value areas:

Customer Service, Jake Thomas, Ryan Hillam, Matt Vreeland, Justin Barnes, Rob Robinson, Josh Singleton, Matt McCoy, Kim Collard, Jason Cloward,
Excellence, Grant Krinke, Mark Tennant, Steve Hughes, John Atkins, Brady Ryan, Lora Mortensen, Heather Henderson, Ryan Hillam, Matt Vreeland, Justin Barnes, Rob Robinson, Josh Singleton, Matt McCoy, Kim Collard, Jason Cloward, Todd Allred, Missy Tyrrell, Sara McBride,
Jon Dean, Rod Rodgers,
Teamwork, John Palo, Rod Rodgers, Jon Dean, Sara McBride, Heather Henderson, Missy Tyrrell, Todd Allred, Lora Mortensen, Brady Ryan, Ryan Hillam, John Atkins, Jason Cloward, Kim Collard, Matt McCoy, Josh Singleton,
Innovation, John Atkins, Jon Dean, Rod Rodgers, John Palo.
Safety,  Jason Cloward, John Palo, Jon Dean, Rod Rodgers,

Monday, June 3, 2013

Caught in the Act Core Values - Safety

  
It’s safe to say that these individuals enjoyed their reward for being Caught in the Act from March to May:

Ben Killpack – Plumbing – Safety, Teamwork

Bill Davis – Electric Shop – Teamwork, Innovation, Safety, Excellence

Bob Wilson – Transportation – Customer Service, Excellence

Brady Ryan – Waste Management – Teamwork, Excellence

Chris Powers – Custodial Area 1 – Customer Service, Teamwork, Safety, Excellence

Courtney Bray – Construction Project Delivery – Customer Service

Dale Hoskins – Metal Shop – Customer Service, Excellence

Elena Ilcov-Belei – Custodial Area 2 – Teamwork

Glen Nelson – Custodial Area 3 – Teamwork

Grant Krinke – HVAC Shop – Excellence

Idalino Godhino – Custodial Area 2 – Teamwork

Jake Thoma – Plumbing – Customer Service, Teamwork, Excellence

Jason Cloward – Electric Shop – Customer Service, Teamwork, Safety, Excellence

JD Feliciano – Custodial Area 2 – Teamwork

Jedd Updegrove – Electric Shop – Teamwork, Innovation, Safety, Excellence, Customer Service

Joeleen Thompson – Dispatch – Teamwork

John Palo – Facility Automation – Teamwork, Innovation

Johnny Dawson – Custodial Area 2 – Customer Service, Teamwork, Safety, Excellence

Jon Dean – Electric Shop – Customer Service, Teamwork, Safety, Excellence, Innovation

Josh Singleton – Plumbing – Safety, Customer Service, Teamwork, Excellence

Justin Barnes – Work Planning – Customer Service, Excellence

Kim Collard – Data Systems – Customer Service, Teamwork, Excellence

Larry Smith – Custodial Area 2 – Teamwork

Lonnie Medina – Metal Shop – Customer Service

Lora Mortensen – Facility and Construction Operations – Teamwork, Excellence

Mark Godfrey – Electric – Teamwork, Innovation, Safety, Excellence

Mark Tennant – HVAC Shop – Excellence

Matt McCoy – Plumbing – Customer Service, Teamwork, Excellence, Safety

Matt Vreeland – Custodial Area 3 – Customer Service, Excellence

Missy Tyrell – Construction Project Delivery – Innovation

Reggie Williams – Custodial Area – Customer Service

Rob Robinson – Construction Project Delivery – Customer Service, Excellence

Robert Garcia – Custodial Area 2 – Teamwork

Ryan Hillam – Construction Project Delivery - Customer Service, Excellence

Steve Hughes – HVAC Shop – Excellence

Troy Danvers – Metal Shop – Customer Service, Excellence


Do you know of someone who should be recognized for going above and beyond to support our core values? Let a supervisor know!

Core Values:
Customer Service
Excellence
Safety
Innovation
Teamwork

Safety
We protect ourselves, those we work with, and others around us from harm as we perform each task.

Friday, March 1, 2013

Caught in the Act Core Values - Excellence



The following individuals traded in their Caught in the Act cards for a tasty treat at the Brio in the month of February!

Ellen Mcnatt, Custodial Area 2: Teamwork

Larry Urbaniak, HVAC Shop: Teamwork, Excellence

Larry Smith, Custodial Area 2: Teamwork

Galina Peniughina, Custodial Area 2: Teamwork

Luis Leonardi, HVAC: Customer Service, Excellence

Liz Blackner, CPD: Excellence

Todd Langston, Transportation: Teamwork, Excellence

 Michael Corsi, Transportation: Teamwork, Excellence

Brett Petersen, CPD: Customer Service, Teamwork, Innovation, Excellence

Albert Ortega, Custodial Area 2: Customer Service

Tony Polidori, HVAC: Customer Service, Excellence

Lisa Nance, Data Systems: Customer Service, Teamwork

Vince Forester, Carpenter Shop: Customer Service, Excellence

John Palo, Building Operations: Customer Service, Teamwork, Excellence

Idalino Godinho, Custodial Area 2: Customer Service

Troy Danvers, Metal Shop: Customer Service, Excellence

Scott Mounteer, Carpenter Shop: Customer Service, Excellence

Jennifer Still, Campus Planning: Teamwork

Bob Norwood, Carpenter Shop: Customer Service, Excellence

Rob Robinson, CPD: Customer Service, Teamwork, Innovation, Excellence

Lewis Palmer, Custodial Specialty Crew: Teamwork, Excellence

Nate Miles, Project Planning: Customer Service, Excellence

Todd Langston, Transportation: Customer Service, Excellence

Curtis Leetham, CPD: Teamwork

Tim Mounteer, Carpenter Shop: Customer Service, Excellence

Do you know of someone who should be recognized for going above and beyond to support our core values? Let a supervisor know!

Core Values:
Customer Service
Excellence
Safety
Innovation
Teamwork

Excellence-Our personal and professional excellence is proven through our commitment to:
  • The University's teaching, research, and public service missions.
  • Excellent customer service through teamwork, continuous improvement, innovation and safety.
  • Respect students, faculty, and fellow staff members.
  • Encourage others and develop skills to our fullest potential.
  • Conduct our duties with integrity, accountability, and dignity.
  • Utilize sound business practices and friendly administrative processes.
  • Say what we do and do what we say.

Monday, February 11, 2013

Caught in the Act Core Values - Customer Service




These employees rang in the New Year with their extraordinary contributions to the core values and objectives of Facility and Construction Operations and redeemed their Caught in the Act cards during the month of January!



Duane Parkin, Electric Shop: Customer Service

Johnny Dawson, Custodial Area 2: Excellence

Rod Rodgers, Electric Shop: Customer Service

Rachel Lang, Custodial Area 2: Customer Service

Bill Billingsley, CPD: Teamwork

Aric Farnsworth, CPD: Teamwork

Jed Updegrove, Electric Shop: Customer Service

Larry Smith, Custodial Area 2: Teamwork

Patricia Johnson, Custodial Area 2: Teamwork

Marvin Jones, Custodial Area 2: Customer Service

Steve Laraway, CPD: Teamwork

Andy Murphy, HVAC: Teamwork

Joe Berchtold, HVAC: Teamwork

Donna Brockbank, Custodial Area 2: Teamwork

Jessica Cooke, Facility Operations: Customer Service, Teamwork, Excellence

Nate Miles, Project Planning: Customer Service

Liz Blackner, CPD: Customer Service, Teamwork

Tom Gutierrez, Custodial Specialty Crew: Teamwork

Valerie Johnson, Data Systems: Teamwork

Idalino Godinho, Custodial Area 2: Teamwork

Deanne Flandro, Dispatch: Customer Service

Steve Cook, Electric Shop: Teamwork, Excellence



Do you know of someone who should be recognized for going above and beyond to support our core values? Let a supervisor know!


Core Values:
Customer Service
Excellence
Safety
Innovation
Teamwork

Customer Service
We are the provider of choice by providing quality, safe, cost-effective, and timely services. 


Tuesday, October 30, 2012

"CAUGHT IN THE ACT!"
Employee Recognition Program

Caught in the Act is an inner/intra departmental employee recognition program that acknowledges employees extra ordinary contributions to the department's overall objectives and core values.

Core Values
Customer Service
Excellence
Safety
Innovation
Teamwork

Customer Service
We are the provider of choice by providing quality, safe, cost effective and timely services.

Congratulations to those who have been Caught in the Act:
Cynthia Garcia Customer Service
Dale Hoskins Excellence
George Greenwood Teamwork, Excellence
Joeleen Thompson Teamwork, Excellence
Karl Weeks Customer Service, Teamwork
Kellie Whitten Customer Service, Teamwork
Lewis Palmer Customer Service, Teamwork, Innovation, Safety, Excellence
Mark Tennant Safety
Matt Sanders Customer Service, Teamwork, Excellence
Reggie Williams Excellence
Rob Robinson Customer Service, Excellence
Robert Wiscomb Customer Service, Teamwork, Excellence
Soe Soe Aung Customer Service, Teamwork, Excellence
Stacy Hendricksen Customer Service, Teamwork, Innovation, Safety, Excellence
Stephen Pratt Customer Service, Excellence
Susana Sanchez Customer Service, Teamwork, Excellence
Troy Danvers Customer Service, Innovation, Excellence

Great work everyone
We hope to see many more in the future.

Thursday, September 6, 2012

“CAUGHT IN THE ACT!”
Employee Recognition Program
 
August marked the one year anniversary of Caught in the Act!  Caught in the Act is an inner/intra departmental employee recognition program that acknowledges employees extra ordinary contributions to the department’s overall objectives and core values.
 
How it Works
When a manager, supervisor, or lead worker observes an action or behavior of a Facilities employee that is above and beyond the individuals assigned scope of duties, he or she can complete a Caught in the Act card as a way to show appreciation and recognition to the employee. The completed card is given to an employee then redeemed at the Arbor Café in Bldg. 350 for one free food item and a drink.
 
Core Values
Customer Service - We are the provider of choice by providing quality, safe, cost effective and timely services.
 
Excellence - Our personal and professional excellence is proven through our commitment to:
• The University’s teaching, research, and public service missions.
• Excellent customer service through teamwork, continuous improvement, innovation and safety.
• Respect students, faculty, and fellow staff members.
• Encourage others and develop skills to our fullest potential.
• Conduct our duties with integrity, accountability, and dignity.
• Utilize sound business practices and friendly administrative processes.
• Say what we do and do what we say.
 
Safety - We protect ourselves, those we work with, and others around us from harm as we perform each task.
 
Innovation - With creative new ideas and approaches we continually improve functions, systems and practices.
 
Teamwork - We treat one another with respect and communicate openly. We foster collaboration while maintaining individual accountability.

Congratulations to those who have been Caught in the Act during our first year of this program:
Allen Oliver Excellence
Bill Burns Teamwork
Bob Carter Customer Service
Bob Stilson Teamwork, Excellence
Brad Krebs Innovation, Teamwork, Excellence
Brian (Grounds) Excellence
Brian Roberts Customer Service, Excellence
Clint Andrews Customer Service, Teamwork, Innovation, Safety, Excellence
Colin Donlan Teamwork, Excellence
Craig Erickson Customer Service, Excellence
CW Walker Teamwork
Dan Bills Teamwork
Dana Grant Customer Service, Teamwork, Excellence
Danny Elder Customer Service, Teamwork, Excellence
Dave Weisenburg Customer Service, Teamwork Excellence
Debbie Smith Teamwork, Excellence
Dennis Crawford Customer Service
Dennis Nay Teamwork, Safety
Desslie Andreason Teamwork
Elisabeth Hedges Teamwork, Excellence
Elizabeth Valle Customer Service, Teamwork, Excellence
Elka Fernandez Customer Service, Teamwork, Innovation, Safety, Excellence
Galen Howton Teamwork, Safety
Gary Forrest Excellence
Gene Shelby Teamwork, Excellence
Genoveva Alvarez Excellence
James (HVAC) Customer Service, Teamwork, Innovation, Safety, Excellence
James Norwood Customer Service, Safety, Excellence, Teamwork
Jennifer Coulson Excellence
Jessica Cooke Innovation, Teamwork, Excellence
Jim Mansell Customer Service, Teamwork, Excellence
Joe Hiller Teamwork, Excellence, Safety
Joe Weber Customer Service, Excellence
John Bridges Customer Servie, Teamwork, Safety, Excellence
John Cross Customer Service, Teamwork, Excellence, Safety
Johnny Dawson Customer Service, Teamwork, Excellence
Jon Dean Custumer service, Teamwork, Excellence.
Josh James Teamwork, Excellence
Josh Peay Innovation, Teamwork, Excellence
Josh Singleton Excellence
Justine Barnes Teamwork
Karl Weeks Customer Serivce, Teamwork, Excellence
Keith Hughes Customer Service, Excellence
Kelvin Perry Customer Service, Excellence
Kenny Ellington Customer Service, Teamwork, Excellence
Kim Collard Customer Service, Teamwork, Excellence
Laura Barratt Customer Service, Teamwork, Excellence
Leo Kane Customer Service, Teamwork
Lewis Palmer Teamwork
Liz Hedges Customer Service, Teamwork, Excelllence
Lonnie Medina Customer Service, Teamwork, Innovation, Safety, Excellence
Machelle McCoy Customer Sercie, Teamwork, Safety, Excellence
Marshall (Custodial) Teamwork, Excellence
Michelle Thomas Customer Service, Excellence
Nathan Howell Customer Serivce, Teamwork
Patricia Gomez Teamwork, Excellence, Safety
Rasta Wondwossen Teamwork, Excellence
Reggie Williams Customer Service, Excellence, Teamwork
Rob Garcia Customer Service, Teamwork, Safety
Rob Jentzsch Customer Service, Teamwork
Robert Kahane Excellence
Rodney Rodgers Teamwork, Excellence
Ron Greenwood Customer Service, Teamwork
Ron Philips Teamwork, Excellence
Rosie Russo Customer Service, Teamwork
Roy Rosenhan Customer Service, Teamwork
Russ Smith Teamwork
Russell Pettet Customer Service
Sam Anderson Customer Service, Teamwork, Excellence
Sandra Thomas Teamwork, Excellence
Scott Jefferson Innovation
Stacy Hendricksen Customer Service, Teamwork, Excellence
Steve Cook Customer Service, Teamwork, Excellence
Steve Reest Teamwork, Excellence
Terry Erickson Customer Service, Innovation
Terry Schilcher Teamwork, Excellence
Theresa Gallegos Excellence
Tim Graham Customer Service
Todd Stoneking Customer Service, Teamwork, Excellence
Tony Polidori Teamwork, Excellence
Troy Stubblefield Customer Service, Teamwork, Innovation, Excellence
Troy Young Innovation, Teamwork
Wayne Spencer Customer Service, Excellence
Wendy Traeden Customer Service, Teamwork
Wyatt Peterson Teamwork, Excellence

Great work everyone. 
We hope to see many more in the future.

Thursday, September 15, 2011

Staff Excellence Awards


Plant Operations would like to congratulate Kim Collard; she is the winner of the 2011 University of Utah Staff Excellence Award!


Kim has worked in Plant Ops Dispatch Office for seven years, recently made the move to Data Systems as our new Payroll Specialist. We know she will continue to share her talents and dedication.

Kim was nominated on her commitment to service excellence to the University community, consistently demonstrated by making students, faculty, staff and the University’s mission her top priority.  She has developed systems and enhanced programs making her a more valuable employee not only to her department but to the campus community as a whole. She is respected for her ability to look outside of the box and provide direction on ways to improve processes. Because of these great qualities she is greatly respected among her peers.